Accessibility
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Visitors using a wheelchair
For information about hall accessibility with a wheelchair, please see the page Halls & Public spaces. Here you’ll find all the information about the accessibility of and around halls for visitors using a wheelchair.
Ordering tickets
It is not yet possible to reserve a wheelchair place via our website. You can reserve a wheelchair place through the ticket desk, by email to [email protected] or by phoning 070 88 00 333 (Tuesday to Friday, 13:00 - 18:00).
Group orders
Most of our halls can accommodate a group of wheelchair users wishing to attend a performance together. Please contact the ticket desk about this option.
Wardrobe and lockers
The wardrobe on the first floor of Amare (by the ‘Traptribune’) has two special lowered sections that meet the ITS (accessibility) standard. Here the desk is 1 metre high. The entire bottom row of lockers, located next to the wardrobe, is accessible for visitors using a wheelchair. These lockers are approximately 52 cm off the ground.
Revolving doors
To enter Amare, visitors must pass through revolving doors. There aren’t any normal doors that visitors can use. The revolving doors have a button to activate the wheelchair setting. By pushing the button, the rotational speed of the doors is reduced, making it easier to pass through. A single section of the revolving door is at least 1.2 m2, fitting an average wheelchair plus an accompanying visitor.
Users of a mobility scooter or rollator
Users of a mobility scooter or rollator are very welcome in Amare. However, the scooter or rollator cannot be taken into the hall, right up to the visitor’s seat. Rollators are parked in the hallway by Entrance 1 of the Concertzaal, or in case of the Danstheater, outside the hall near the theatre doors.
Users of a mobility scooter have two options to get to their seats in the hall:
1. The scooter can be parked on the ground floor by a charging station (next to the escalator near the ticket desk). You can then borrow a wheelchair from the ticket desk, with which the visitor can travel or be taken to their seat in the hall.
2. If there is no more space available at the charging station next to the escalator, the visitor can report this at the ticket desk and our manager will help to find a suitable spot.
Please note: visitors who book a regular seat must be able to leave the hall independently in the event of an emergency. If this is not possible, we advise you to reserve a wheelchair spot with a (loan) wheelchair.
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Hearing assistance
The Danstheater and Concertzaal are fitted with a hearing assistance system for hearing-impaired visitors. For this you need a receiver that can be collected at the reception, from one hour before the start of the programme. This is not an audio induction loop system.
If you use a hearing aid with PTT switch/induction, you can use induction hooks. These will be provided to you by the reception, with the receiver system.
Visitors who use a hearing aid without induction or do not use any hearing aid are requested to bring their own headphone or ear buds with mini-jack connection, which can be connected to the receiver. You can also borrow a headphone from the reception.
The Amare Studio, Conservatoriumzaal and Nieuwe Kerk do not have a hearing assistance system.
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In all halls, 4 seats are reserved by default for sight-impaired visitors, on the first row (in Amare Studio there are 2 seats). You can reserve these seats through the ticket desk, by email to [email protected] or by phoning 070 88 00 333 (Tuesday to Friday, 13:00 - 18:00).
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Dropping off & Parking
On account of the construction work, it is currently not possible for visitors to Amare to be dropped off by car directly at the entrance to Amare. The nearest drop-off spot is roughly 100 metres from the Turfhaven entrance (at the Central Station-side). To get there by car, approach via Fluwelen Burgwal, crossing the tram tracks at Muzentoren. This is where the visitor can be dropped off, and the car can then be parked in Q-Park Muzenplein.
Q-Park Spui is located directly under Amare. You can easily access Amare by lift from the parking garage. The parking garage has 3 parking places for wheelchair users, located near the lift.
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Assistance dogs
Assistance dogs are welcome. We do ask visitors to notify us in advance so that our staff is aware of it. You can notify us by email to [email protected].
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If you want to contact us to discuss your situation, please reach out to us by email [email protected] or by phoning 070 88 00 333 (Tuesday to Friday, 13:00 - 18:00). We are here to help!